Return and Refund Policy

Introduction:

At The Poinciana Group Inc., we strive to provide our customers with the best service possible. If for any reason you are not satisfied with our service, we offer the following refund and return policy.

Refund Policy:

We offer refunds for our services within 10 days of purchase. To be eligible for a refund, you must request the refund by contacting us at info@thepoincianagroupinc.com and providing proof of purchase. We reserve the right to deny any refund requests that we believe to be fraudulent or in violation of our terms and conditions.

Return Policy:

As our services are non-tangible and are delivered immediately, we do not offer returns for our services. If you have any issues with our service, please contact us at admin@thepoincianagroupinc.com and we will work with you to resolve the issue.

Cancellation Policy:

You may cancel your service at any time by contacting us at admin@thepoincianagroupinc.com. If you cancel your service within 3 days of purchase, we will issue a full refund. If you cancel your service after 10 days of purchase, we will not issue a refund.

Exceptions:

We reserve the right to make exceptions to our refund and return policy in certain circumstances, such as:

• Our service is not delivered as described
• Our service is not available due to technical issues on our end
• Our service is discontinued or no longer available

In such cases, we will work with you to resolve the issue and may offer a full or partial refund, or credit for future use of our services.

Contact Us:

If you have any questions or concerns about our refund and return policy, please contact us at info@thepoincianagroup.com.